Queue psychology

Nowadays, when people are always in a hurry, queue is a very common event. You can see this phenomena everywhere: in shops, hospitals , banks , roads and so on. The most embarrassing thing of queues is empty time, when you have to stand and don’t have what to do. There are some ways how to make standing on line not so boring. Firstly, places, where are a lot of queues, could play usually music, than customers don’t think, that they are loosing time. Also, there could be free newspapers or magazines for clients. Furthermore, there are also could be ability to watch television. So these ways will help to attract customer’s attention, that they will not notice wasting time. Secondly, such places should make something, that clients feel comfortable. They should make enough seats that people don’t have to stand. What is more, there shouldn’t be cold or hot, where people are standing on line.


References : http://www.abc.net.au/science/k2/moments/s112601.htm